Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.
Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.
We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.
Employment Type: Full-Time, Hourly
Work Environment: Monday–Friday, in-office
Job Summary
Under the direction of the Division Quality Manager or NC Quality Manager, the Quality Engineering Technician is responsible for supporting quality, continuous improvement, and process engineering activities within the quality department. This role supports plant production departments in achieving high-quality, efficient, and cost-effective production methods by evaluating quality specifications, standard operating procedures, equipment capabilities, and customer quality concerns.
Duties & Responsibilities
- Meet established company objectives within assigned areas of responsibility while assisting other departments in achieving objectives through process engineering and quality improvements.
- Monitor internal and external cost-of-quality data and field defects. Identify and address factors contributing to negative warranty or field performance trends. Determine and document root causes and implement corrective actions.
- Identify and manage quality risks before they become issues, working collaboratively with cross-functional teams.
- Design and build inspection gauging for in-process and final inspection activities.
- Build and maintain strong customer relationships at all levels of the organization.
- Support advanced quality planning and first article inspection activities for new and revised products/programs.
- Assist in resolving supplier quality issues to improve overall part quality.
- Work closely with Department Managers to identify quality failures, determine root causes, and implement corrective actions.
- Ensure quality requirements are incorporated during the product design phase by designing quality into processes and products.
- Develop and maintain SOPs and critical-to-quality documentation.
- Participate in organizational planning and engineering meetings. Maintain regular communication with Managers and Engineers across the division to discuss best practices and resolve issues.
- Serve as a technical resource and assist with new hire training.
Requirements
- Bachelor’s degree in industrial engineering, Mechanical Engineering, or a related field with 0–3 years of experience; OR
- High school diploma/GED with 5–10 years of manufacturing experience in a quality-focused environment.
Additional Skills
- Experience with AutoCAD and Inventor.
- Knowledge of Lean and cellular manufacturing principles, including Kaizen, 8D, Lean Six Sigma, takt time, value stream mapping (VSM), and 5S methodologies.
- Excellent attention to detail and organizational skills.
- Strong planning, implementation, monitoring, and reporting skills
Summary of Company Benefits:
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) with a Company Match
- Group Term Life Insurance and AD&D
- Employer Paid Long-Term & Short-Term Disability
- Voluntary Supplemental Hospital and Accident Plans
- Employee Assistance Program
- 8 Company Paid Holidays & 1 Floating Holiday
- Paid Time Off (PTO)
Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required
All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.
