Job Title: IT Unified Communications Engineer
Location(s): St. Louis, MO | Lawrenceville, GA | Meridian, ID | West Des Moines, IA 
Starting Salary: $60,000 - $95,000 (depending on experience)
Employment Type: Full-Time, Salary
Work Environment: Hybrid (4 days in-office, 1 day remote)
 

Summary of Company Benefits:
* Health, Dental, and Vision Insurance
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* 401(k) with an Employer Match
* Group Term Life Insurance and AD&D
* Employer Paid Long-Term & Short-Term Disability
* Voluntary Supplemental Hospital and Accident Plans
* Employee Assistance Program
* 8 Company Paid Holidays & 1 Floating Holiday
* Progressive Paid Time Off (PTO) Accruals
* Annual Salary Incentive Bonus

About Woodgrain:
Woodgrain is one of the top millwork operations in the world with locations throughout the United States and Chile. With 68 years of quality craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Job Summary:
The Unified Communications Engineer is responsible for the design, implementation, maintenance, and support of our enterprise unified communication infrastructure. This position will deploy solutions and manage the optimization of the UC platforms within the organization. The UC Engineer is vital to develop and execute the strategic vision of the department and ensure alignment with technology solutions and operational needs. 

Duties & Responsibilities:
* Architect, deploy, manage, and configure a cloud-based VoIP telephony solution, leveraging technology from Zoom Phone, including call routing, interactive voice response (IVR), voicemail, and SIP trunking
* Integrate the telephony system with Customer Relationship Management platforms (i.e., Salesforce, HubSpot) and various other collaboration tools hosted through a cloud-based platform

* Monitor system performance, apply updates, and provide support to resolve issues related to quality, connectivity, and outages

* Provide end-user support for issues, perform root cause analysis, and implement solutions to prevent recurrence

* Partner with IT Security to ensure compliance with company security policies as well as the implementation of encryption and acccess controls to secure the telephony system's for the company

* Develop and utilize monitoring tools to track UC system performance and generate usage reports

* Work closely with IT teams, vendors, and stakeholders to deliver communication solutions that are aligned with business needs

Requirements:
* Bachelor's degree in a technical area such as Computer Science, Information Technology, or a related field. Equivalent training and experience can be considered in lieu of a degree.

* At least 5 years of previous experience in unified communications engineering, with a focus on VoIP telephony engineering. Preference will be given to experience with cloud-based VoIP or UCaaS platforms.

* Knowledge and proficiency working within networking (i.e., TCP/IP, VLANs, QoS, NAT, firewalls, etc.) and with VoIP protocols (SIP, RTP, WebRTC) and codecs (G.711, G.729)

* Ability to work in a fast-paced environment and manage multiple tasks and projects at one time. 

Additional Skills:
* Excellent communication abilities and interpersonal skills to be leveraged across virtual platforms and in-person.

* Strong customer service abilities and abilities to interact with professionalism, composure, and empathy.

* Ability to review projects, problems, and manage time effectively to meet deadlines.

* Strong analytical, troubleshooting, problem-solving, and root cause analysis skills.

* Commitment to quality and achieving results that are oriented to detail and task completion.

* Ability to effectively communicate in English, both verbally and in writing. Additional languages preferred. 

Physical Demands:

The physical demands and work environment for this role align with those of a standard office setting. While performing job duties, the employee may occasionally need to stand, walk, sit, use hands for handling objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, as well as talk and hear. This role may occasionally require lifting or moving up to 25 pounds. 

Travel:

This position may require travel to other Woodgrain locations at least 2 to 3 times a year. 

Applications will be accepted until the position has been filled

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