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About Woodgrain:
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
Salary: $23.00 Per Hour + Quarterly Bonus
Summary:
Position will be responsible for performance of tasks outlined below and other tasks as requested. This position will report to the Retail Support Manager, but will receive additional task requests from National Account Manager and others.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Handle incoming calls from regional big box customer and field service reps
- Accurately process customer transactions such as orders, quotes, or credits.
- Manage incoming orders via EDI to see that they are promptly dropped to the warehouse
- Monitor scheduled shipment and service dates to ensure timely delivery and in-store service
- Provide weekly tracking/updates for various regional big box service projects
- Manage time effectively, meet personal goals and work effectively with other members of the Distribution big box service team
- Maintain proficiency in using computer, data entry software, and other common office equipment and software
- Follow company policies and procedures
- Present a professional image at all times to customers and associates
- Cross-training within multiple departments
- Other duties as assigned by supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bilingual (English and Spanish) Preferred.
Education and/or Experience:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or two to four years’ related experience and/or training; or equivalent combination of education and experience.
Other Skills and Abilities:
Employee should have above average skills in Microsoft Windows, Word and Excel. They should have the ability to prioritize daily workflow, multi task and meet deadlines. They should have accuracy, discretion, excellent communication skills both oral and written, and attention to detail a must. Employee must have time manage skills, be self-motivated and aggressive, be able to build relationships via telephone, and maintain a positive attitude at all times. SAP experience is a plus.
Supervisory Requirements:
None
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel and reach with hands and arms
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment:
The noise level in the work environment is usually moderate.
Summary of Company Benefits:
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) with a Company Match
- Group Term Life Insurance and AD&D
- Employer Paid Long-Term & Short-Term Disability
- Voluntary Supplemental Hospital and Accident Plans
- Employee Assistance Program
- 8 Company Paid Holidays & 1 Floating Holiday
- Paid Time Off (PTO)
Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.