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About Woodgrain:
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
Purpose
The Plant Expeditor coordinates the timely flow of materials, purchase orders, and customer orders through the branch operation. This position connects Purchasing, Operations, Production, Warehouse, Transportation, Sales, vendors, and customers to keep orders moving and protect customer commitments.
The role proactively identifies shortages, delays, and bottlenecks; coordinates corrective actions with the responsible teams; and follows issues through resolution. Success requires ownership, urgency, attention to detail, clear communication, and flexibility as priorities and business needs change.
Responsibilities & Essential Duties
• Order and Material Expediting
• Monitor open purchase orders and customer orders from initial request through receipt, production, and final delivery as applicable
• Contact vendors regularly to confirm availability, production schedules, ship dates, and expected delivery dates
• Track material requirements and identify shortages or delays early. Coordinate practical alternatives with the appropriate teams to minimize disruptions
• Identify bottlenecks in purchasing, production, and material flow; establish the next action and follow through with the responsible department
• Maintain accurate status logs and assist with purchase order, receipt, invoice, and delivery discrepancies as needed
• Coordination and Customer Communication
• Work daily with Purchasing, Operations, Production, Warehouse, Transportation, and Sales to align order status and delivery expectations
• Coordinate urgent orders and changing requirements within established branch priorities and approval procedures
• Escalate significant shortages, delays, quality concerns, and service risks promptly to branch leadership
• Provide customers and sales representatives with timely, accurate updates on order status, availability, and expected delivery dates. Communicate changes proactively
• Make outbound calls for order updates and issue resolution; respond to incoming calls and requests professionally
• Investigate customer concerns, engage the appropriate departments, and follow each issue through resolution. Build productive relationships with customers and supply partners
• Administration and Reporting
• Enter and maintain accurate order and activity information in SX.e, CRM, and other company systems as required
• Document order changes, delivery schedules, shortages, quality concerns, corrective actions, and outstanding follow-up
• Report significant open-order issues and potential service failures to branch management. Follow company policies, procedures, and safety requirements
• Performance Expectations
• Work with urgency while maintaining accuracy; prioritize multiple orders and deadlines based on customer impact and operational needs
• Anticipate problems, gather relevant information, evaluate options, and recommend practical solutions
• Own coordination and follow-through while working collaboratively with the departments responsible for execution
• Communicate clearly and confidently about expectations, changes, risks, and required actions. Maintain a professional demeanor under pressure
• Use sound judgment within established authority; escalate decisions that require management approval
• Adapt to changing conditions and identify opportunities to improve handoffs, visibility, and order flow
• Other duties as assigned or requested
Essential Knowledge/Skills/Abilities
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word
• Experience with ERP, inventory, purchasing, or order management systems preferred; SX.e and CRM experience beneficial
• Ability to review order, inventory, purchasing, and delivery data to identify issues and determine appropriate actions
• Ability to read and interpret purchase orders, delivery schedules, product information, and operational reports; respond to customer inquiries
• Ability to provide clear updates to branch leadership
• Ability to perform practical calculations involving quantities, measurements, percentages, discounts, ratios, and inventory or purchasing information
Summary of Company Benefits:
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) with a Company Match
- Group Term Life Insurance and AD&D
- Employer Paid Long-Term & Short-Term Disability
- Voluntary Supplemental Hospital and Accident Plans
- Employee Assistance Program
- 8 Company Paid Holidays & 1 Floating Holiday
- Paid Time Off (PTO)
Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.
All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.