Job Description
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E-Commerce Coordinator
Posting Start Date:  2/24/25
Division:  Distribution
Posting Area:  Sales
Job Location:  Lawrenceville, GA

Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment.

About Woodgrain:

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

PRIMARY ROLE

Position Summary

 

The National Account E-Commerce Customer Service Coordinator is the main point of contact for customers regarding E-Commerce orders and issues. They are responsible for performing the daily tasks of the E-Commerce Coordinator. They are responsible for building reliable and cohesive relationships with Woodgrain team members to drive success.

JOB EXPECTATIONS

Main Responsibilities Essential Tasks

 
  • Work with the Warehouse team daily to process new orders
  • Maintain accurate order statuses in CommerceHub
  • Investigate aging and delinquent open orders
  • Work with our Warehouse and Supply Chain teams to manage inventory levels
  • Schedule larger orders to ship LTL
  • Process returns and credits, as needed
  • Communicate daily with Woodgrain team members and customers via in-person, email, or phone
  • Provides back up to the National Account Customer Support Coordinator

JOB SPECIFICATIONS

Education and Experience

Knowledge

Skills and Abilities

 

To perform this job successfully, an individual should have an above average level of accuracy, discretion, attention to detail, and communication skills, both verbal and written. This individual is responsible for touching all aspects of the E-Commerce process for the National Account team; time management will be a top priority. The ideal candidate will be self-motivated and persistent, channeling these characteristics into building relationships that grow top line sales.

  • Bachelor’s Degree
  • Advanced Microsoft Office skills, especially Excel
  • Outstanding verbal and written communication skills
  • Ability to work with various departments within the organization, including the ability to speak effectively before groups of customers or Woodgrain team members.
  • Ability to read and interpret documents such as safety rules and standard operating procedures

WORK ENVIRONMENT

Physical Requirements

Equipment & Machinery

 
  • Prolonged periods of sitting at a desk and working on a computer.
  • Required to stand, walk, sit, and hear. 
  • Able to use hands and fingers on a (computer) keyboard and other office equipment.
  • Must be able to lift 15 pounds at times.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception. 
  • The noise level in the work environment is low to moderate.
  • Occasional travel required.

Salary: $21.00

Summary of Company Benefits:

  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401(k) with a Company Match
  • Group Term Life Insurance and AD&D
  • Employer Paid Long-Term & Short-Term Disability
  • Voluntary Supplemental Hospital and Accident Plans
  • Employee Assistance Program
  • 8 Company Paid Holidays & 1 Floating Holiday
  • Paid Time Off (PTO) 

 

Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.
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